Services

 

 
 

Training

Create better work environments through understanding and leveraging difference. For Japanese companies needing a bridge to their American staff. For American companies needing a bridge to their Japanese staff. For companies interested in learning different management strategies to improve performance. Perfect for preparing employees for relocation or for assisting with multicultural team building.

Unit 1

Becoming Aware & More Receptive: Culture-General Knowledge

  • What is Culture? Culture as Iceberg, Onion, Fish in Water, Lense

  • Stereotypes vs Generalizations

  • Stages of Adaptation to a New Culture: Culture Shock

  • Intercultural Competence: Knowledge, Skills and Attitude

  • Cultural Conditioning

  • Cultural Identity

  • Experiencing Cultural Change: Routines, Reactions, Roles, Relationships, Reflections about Yourself

  • Benefits of Cross-Cultural Training

  • Communication Styles

Simulation Exercises

  • Culture Encounter
  • Experiencing Culture Differences

Unit 2

Culture Specific Knowledge : Japan

  • Japanese Concepts (Japanese-English lookup/English lookup by category)

  • Japanese Set Expressions

  • Japanese Proverbs

  • Japanese Vocabulary

  • Gestures in Japan

  • National Holidays in Japan

  • Dos and Don'ts in Japanese Business Etiquette

  • Corporate  Titles In Japan

  • Japanese as seen by others vs Japanese as they know themselves

  • Values Continuum Worksheet

  • Cross-cultural Misunderstanding concerning feedback

Culture-Specific Knowledge: America also available

Unit 3

Emotional Resolution through Analysis of Critical Incidents

  • Culture and Identity: Focus on Attitudes

Critical Incidents

  • Formulating Strategies for Conflict Resolution

  • 15 case studies on Japan/U.S. encounters

Unit 4

Acquiring Skills for Smooth Multicultural Interaction through Roleplay

  • Tips for Improving Cross-Cultural Interaction
  • Describe-Analyze-Evaluate (DAE)
  • Observe, State, Explore, Evaluate (OSEE)
  • SCORE Communication Principles: 
    • Simplify and Specify

    • Clarify and Confirm

    • Organize and Outline

    • Rephrase and Reframe

    • Explain with Examples

  • Common Situations:

    • Speaking with a Superior

    • Bowing

    • Gift-giving

    • Apologizing

    • Leaving/Returning to the Office

 
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Coaching

We strive not only to empower management to motivate staff from other cultures but also to improve cultural awareness and competence throughout your organization.

 
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Consulting

Not sure where to begin breaking into the U.S. or Japanese market? Need help understanding what obstacles you face and how to overcome them?

 
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Facilitating

Need to find a distributor for your products in the U.S.? Need help locating a warehouse? Want to make sure you make the right first impression? Avoid missteps so damaging to the success of your business.

 
Negotiating

Negotiating

When you need someone to help you navigate your way to success, look no further.

 
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Problem Response

Have a general question about how things work in Japan? Have a specific question about employee behavior? Want to understand the ins and outs of your employees to improve working relations?

 
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Interpretation

We're ready to bridge the communication gap. Highly skilled at speaking on a variety of topics in English or Japanese.  Send us a list of technical vocabulary you are sure to use and we'll be ready when you need it.

 
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Translation

Over 20 years experience translating a variety of materials from academic papers to business documents, research papers, and personal correspondence.

 

Let us help you communicate your ideas across barriers in language and culture

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